Customer Testimonials
I brought my X3 in for its first oil service today. As expected, everything went flawlessly. I dropped my vehicle off around 8:30 in the morning, the service was complete by 10:30, and I was able to pick it up after work around 5:30 with no problems at all. During the service, I received a detailed video from the technician explaining the condition of various components, what had already been completed, and what remained to finish the service. The complimentary wash left my vehicle sparkling. I’ve always had great experiences with Moss BMW/BMW of Lafayette, and this time was no different. ... Read More Google - Aug 14, 2026
Today I was in the Lafayette area for business, so I decided to get my X3 serviced while I was there. I got there at 1:20 p.m. - 10 minutes early. My brakes were being inspected. It was determined that my front pads, sensor and rotor needed changing. What was supposed to be a 1 1/2 hour job turned into 4+ hours. There was no tv for me to watch, couldn’t connect my laptop to the internet and why weren’t there an abundance of snacks? There were three Granola bars, a bag of Cheetos, some other kind of miscellaneous chip, a few ... Read More Google - Jul 10, 2026
BMW of Lafayette provided me with the best purchasing experience I have ever had when buying a vehicle. They offered the best overall pricing, responsive communication and great service. The General Sales Manager, Robert Ray, and his Sales Associate, Van Gardner, are true professionals who displayed integrity and honesty throughout the entire process. I recommend BMW of Lafayette to anyone looking to buy a BMW.
These people don't need to be in the car business at all. Once they receive your money you're not worth anything to them. I will NEVER do business with these idiots again and regret the day I did. Keep on with ignoring me because I will be getting someone you can't ignore (Attorney) because I'm not going to just wait for you to do what the right thing is so I'll push this matter along real quick myself
I always have the best experience at BMW of Lafayette. Everyone is so friendly and welcoming. Ms. Kelly at the front desk is incredibly kind and efficient. She checked me in quickly and even caught an oversight in the system about my oil change. That attention to detail means so much! Mr. Jon provides such a professional and personable shuttle service. He makes every drive smooth and stress-free. I’m so thankful for this staff!
The representatives was very helpful. Great environment!
I bought a pre-owned vehicle from here. Went to check it out and my salesman David and I couldn't find it on the lot. Come to find out it had been sent to the auction yard and had been there for several days. On my way home David called me and said he'd have the car back the next day for me. Sure enough lunch time the following day I was test driving my new to me vehicle and signing the paperwork. David made the whole process easy for me. No pushing or diverting. He just listened and ... Read More Google - Jan 22, 2026
Purchased a 2026 X3 - great experience from start to finish. Second BMW purchase from Moss and both times the experience was phenomenal. Mr. Van was our salesperson both times. He really went to work to get us a great deal. We’ve previously purchased from Texas dealerships and the experience was not as good as Moss. This is our 6th BMW - we will be back to this dealership for our next one!
Dave was very personable and easy to do business with. The vehicle i went to look at was as described and they did a phenomenal job detailing and inspecting it. I would highly recommend BMW of Lafayette if you are in the area and market.
Customer Service is amazing and they are all so friendly
they moved moss motors to Johnston street it used to be by the train station or airport area but they said it’s now named bmw of Lafayette
I called about specific parts and updates, spoke with Ms.Songa and she was an insanely big help. So respectful and patient with us!
Love's It's good service and very helpful
ty for fixing the parking lot!
Kevin, my service advisor, was awesome. He did his job in making sure that I was well taking care of and my vehicle was well maintained. Staff was very friendly as well. A very calm environment.
I had a wonderful experience at Moss BMW! Chad made the car-buying process enjoyable, taking the time to thoroughly show me all the features of my new X4. I truly appreciate the attention and care from everyone at Moss. Highly recommend!
Excellent experience from initial contact through sale.
Absolutely love my new BMW ! The service was amazing! Chad answered all my questions, very professional!
Kevin, being back adds a total new dynamic to whole Moss BMW experience. Thank GOD, he is back! Johnny Cutrera
Great friendly service! Chad & Robert were both a pleasure to work with & Richard made the paperwork part a breeze!
Moss BMW was excellent in inspecting a preowned BMW I was thinking about buying. After the inspection it was determined that repairs would almost equal my purchase price. Saved a lot of money. Highly recommend Moss BMW Service Department.
With service, patience and communication, I really appreciate the guys in the service department at Moss Motors BMW. As an Owner of BMW’s many years Kevin although much younger, is very knowledgeable and passionate about the BMW Brand and accomplishing an amicable resolve for all of his customers. I really paid attention to how he communicates and after being in business many years myself I must say, the guy is good for business and I am not an easy customer to please.
Leased my BMW X3 through Moss Motors and couldn’t be happier. The service was professional, reliable, and completely hassle-free. No hidden fees, great communication, and super easy to work with. Highly recommend them for anyone looking for a smooth and trustworthy experience
Easy order and buying experience. Andrew Carder was responsive and helpful.
The team at Moss Motors was very good ! From Sales to Finance to Service…. Each department was very professional & friendly.
Excellent sales force, wonderful cars.
I really appreciate all the help and care that Moss BMW did on my X7. I will definitely be doing my servicing there now.
Always professional and on. Point
Very professional
Customer Service is the continued reason why we buy from Moss BMW
Experienced and courteous staff, including the technicians. Awesome follow up throughout the service process. “Horatio” Handy
Wonderful service and friendly staff! Moss Motors has always done a great job for me.
Great experience!!! Andrew was super helpful though every step. I hope to get my own bmw from Moss BMW.
Made an appointment for 8:30am. Didn’t see my car until 4pm only after I called to check the status of my car. Sent me a video of the diagnosis which I could not understand because it was not clear. Had to call back to get the diagnosis. Was not able to fix the issue because they didn’t have the time nor the tool to resolve my issue. Highly dissatisfied and disappointed.
Very Helpful. Told them what I wanted, they gave me options and made it happen
They squeezed me in on a Friday, late afternoon after my tire blew out! I was set to go out of town. I'm super appreciative! Always good service!
If you are looking to buy a new or used BMW in Lafayette, I highly recommend Chad Trotti. I went to several dealerships, Honda, Toyota, Audi and Mercedes, and couldn’t decide which new car to buy until I met Chad. Why Chad? Trustworthy, patient, knowledgeable, professional and overall feeling dealing with him, I was not pressured to make on the spot decision to sign a deal. He will not call or text you unless you initiate it. When I negotiated with him to reduce the sticker price, I didn’t get the attitude or standard responses from other salesperson (... Read More Google - Apr 20, 2025
I went in for brake pads, I was escorted home by their personal driver! Job was done less that 2 hours! Service was great, I had a loyalty discount! Even better! Thanks for the great customer service to my service provider and service techs! Thanks for all you do!
My car has been in the shop a lot lately. It’s been a financial struggle. Dusty was understanding of it and I appreciate that.
BMW was towed in with a flat tire on a late Tuesday afternoon. They told me the tire was in stock, but then the tire machine broke, the tech went home sick, the car wasn’t ready until 5:30 Friday afternoon. There was no way I could get to the dealership before 6:00pm to pick it up and service is closed on Saturday. I had to wait until Monday morning to pick up my car. Replacing my tire was not a speedy fix however staff was pleasant and courteous
Good service experience
Shaine derouen the best.
My older 128 I was brought in for 2 recall items. From the beginning, I felt like I was old customer with a newly purchased BMW from Moss. I was made aware of every step of the process for taking care of the recalls. Worked was quicker than what I expected and performed with utmost care. I received videos of what was being performed and what might need to be considered as high mileage items. I agreed to the most critical recommendations and all the work was quoted with no surprises when it was time to pay. I don’t know if ... Read More Google - Apr 4, 2025
Great experience!
The experience was great, Chad was pleasant to work with.
Excellent service!!!!!
Dusty and Amanda were truly excellent. I had an appointment for an oil change. I had planned to wait, no problem. They realized it was going to take longer than planned, so offered a loaner. Truly kind of them. Service was complete, very quickly the next morning. Distribute did not like that pollen was on the car, so he personally got the blower to remove. When I thanked them both for the special treatment, they said this is what we we do for our customers. Thank you!
The technician, Ren was detailed and honest about our vehicle. He told us what was necessary vs what was preventative. He didn’t make every service suggestion sound like a necessity. Not sure if I can suggest a technician but I highly recommend him. Service was fast and customer service was great. Thank you all for a pleasant experience.
It's always easy and convenient when bringing my car for any repair and BMW place in Lafayette Louisiana the service is top shout out to Mr Steve 🚗💨 #LafayetteLabs #BMWService #TopShoutOut
Always great service and great people. Thanks
I am so please with the professionalism Of the staff At Moss BMW. The salesman Michael Robair really cares about his Customers. My husband and I went back for our 2nd BMW . Because we see how They make you comfortable and always have a smile on there face. We Love Our BMW. Thanks to your Staff!!!
Fast and very nice , professional,
From the first phone call to driving out the parking lot was the most PHENOMENAL experience! The Cookie Realtor is now riding in style! Thanks for everything Moss BMW! Andrew was amazing! He helped me in every aspect of this deal! 💜🔑🍪
Chad was very attentive. His Genuine care and concern is much appreciated. Everyone made the process very smooth and comfortable. Thank you
great service experience. i was able to have my software recall and tire replacement taken care of within 24hrs. great service and appreciate the speed and quality. i really love the bmw brand and local attention to detail moss provides !! thanks for making a girl feel special!
Great experience with Moss BMW!
Super friendly staff, salesmen were very knowledgeable about the product. A very pleasant experience. Highly recommend!!!!
Moss Motors BMW has given my family an awesome experience in a precious moment in our life. Very helpful, down to earth, willing & going beyond "just business" to make a deal.
Previously, I had a negative experience at Moss Motors. This caused me to purchase a vehicle from Peake. I was shopping for a new BMW and considered buying from another dealership. Van changed my mind. He is awesome. Great customer service, and he is very knowledgeable. This man went above and beyond to ensure that I was 100% satisfied. Ask for Van!
Extraordinary team effort. Van and Robert were attentive, relaxed, detailed and personal. They made the process of determining that the X7 was the right choice for my particular needs and they both continued to be attentive after the purchase. Wonderful driving machine.❤️ Thank you guys!
Everyone was so nice and patient, definitely recommend for anyone who needs their car serviced
Excellent experience dealing with the crew at Moss! Alex was an amazing salesman
The reason why I'm giving 3 stars is because the guy that was helping me was nice, however, though I appreciate the excellent customer service he provided, the issue is not fixed. I do appreciate the video, and you stated that everything is good, but you can clearly see that the passenger airbag is off, which was the main reason why I took it in....it should be turned on. I still have the same problem and it makes me feel uneased for my passenger(s) if anything would happen. I'm just going to rate this a 2; the more ... Read More Google - Feb 20, 2025
Normally, I would not leave a bad review, but I have good reason to be quite upset. So, I sold a 2023 BMW 340i here about 10 days ago. They said they'd mail a check. Still no check. I call today and they tell me I can come and pick it up, which is nice, except that I don't have a car to get there. Given the fact I have the option to pick up my check makes me think they forgot to mail it in the first place. This isn't a small amount of money either, but tens ... Read More Google - Feb 17, 2025